We take pride in the quality and durability of our products. Any product with defects in material or workmanship are fully covered by our warranty, and we can help you replace any items that you may damage along the way.
We warranty your products to be free from defects in material and workmanship. Any piece or component found defective will be repaired or replaced free of charge. Freight charges may be required for non-US customers. This warranty applies to the original purchaser. Warranty registration required within 30 days of original purchase.
Factory seconds and clearance products are not included under our warranty.
HAZARD & REPLACEMENT
If destroyed by fire, flood, storm, earthquake, misuse, commercial application, neglect, accident, or altered in any such way that its performance is affected, it will be replaced for 1/2 of the current retail purchase price plus S/H.
CREATE A CLAIM
If you would like to submit a claim for a warranty registered item, please fill out this form.
We offer factory sharpening of any knives, free of charge. However, we do require a nominal shipping/handling fee*:
$6.00 for 1-3 knives, $10.00 for 4-10 knives, $16.00 for 11-13 knives, and $20.00 for 14-20 knives.
Please add a note in the package including your name, phone number, return address, reason for sending in the knives (sharpening), and your preferred payment for return shipping. Payment of less than $10 must be done by check or money order only.
International Shipments may incur additional shipping charges. All funds are in U.S. currency. Note: Please allow 3 - 4 weeks for the servicing and return of your cutlery and be sure to safely pack your cutlery for shipping and ship prepaid.
*All prices are subject to change. Heritage Steel can not be liable for merchandise damaged in transit caused by improper packaging.