Lifetime Warranty

We take pride in the quality and durability of our products. Any product with defects in material or workmanship are fully covered by our warranty, and we can help you replace any items that you may damage along the way.

WARRANTY

We warranty your products to be free from defects in material and workmanship. Any piece or component found defective will be repaired or replaced free of charge. Freight charges may be required for non-US customers. This warranty applies to the original purchaser. Warranty registration required within 30 days of original purchase.

Factory seconds and clearance products are not included under our warranty.

Register Warranty Here

HAZARD & REPLACEMENT

If destroyed by fire, flood, storm, earthquake, misuse, commercial application, neglect, accident, or altered in any such way that its performance is affected, it will be replaced for 1/2 of the current retail purchase price plus S/H.

CREATE A CLAIM

If you would like to submit a claim for a warranty registered item, please fill out this form.

Create Claim

KNIFE SHARPENING

We offer factory sharpening of any knives, free of charge. However, we do require a nominal shipping/handling fee*:

$6.00 for 1-3 knives, $10.00 for 4-10 knives, $16.00 for 11-13 knives, and $20.00 for 14-20 knives.

Please add a note in the package including your name, phone number, return address, reason for sending in the knives (sharpening), and your preferred payment for return shipping. Payment of less than $10 must be done by check or money order only.

International Shipments may incur additional shipping charges. All funds are in U.S. currency. Note: Please allow 3 - 4 weeks for the servicing and return of your cutlery and be sure to safely pack your cutlery for shipping and ship prepaid.

*All prices are subject to change. Heritage Steel can not be liable for merchandise damaged in transit caused by improper packaging.

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Heritage Steel Cookware
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Hammer Stahl Cutlery
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Frequently Asked Questions

Yes! We use no chemical coatings of any kind, so our cookware is made without PFAS, PFOA, PTFE (Teflon), ceramic silanes, lead, cadmium, or any other crazy thing people are making cookware with these days.

No funny business here, just high quality cladded steel.

Yes! All of our cookware uses an outer layer of stainless steel that is magnetic, making it induction compatible.

Yes, our cookware is safe to use with metal utensils since we don't use any type of coating that can get scratched off. However that doesn't mean our pans are completely scratch-proof. When using metal utensils, be sure not to use anything that's especially sharp, and don't use a lot of pressure.

For everyday cooking, we recommend using wooden or silicone utensils. But for situations where metal utensils are especially useful, go ahead and use them!

We've been helping our customers maintain their cookware for over 40 years.

If any of your cookware doesn't look quite right straight out of the box, let us know! We will happily repair or replace your item at no cost to you.

If any part of your cookware ends up breaking or behaving in an unexpected way during normal cooking, just fill out a simple claim and we'll review it. As long as you're not doing anything crazy with your cookware, we'll repair or replace any pieces that have issues.

All of our cookware (including our lids) is made at our factory in Clarksville, TN. We source input materials from the US and abroad.

While we try to source from the US whenever we can, some of the specialty materials we use in our cookware aren't readily available to purchase in the US. We source our cladded steel from South Korea.

We'll always do our best to be open and transparent about our sourcing and manufacturing practices. If you have any questions, let us know!

Yes, our cookware does include nickel in its stainless steel cooking surface. Nickel is an important element in the alloy to help make the steel more corrosion resistant and durable.

For those who may be concerned about increasing dietary nickel as a result of using stainless steel cookware, there is very little need to worry. A recent study found that cooking with stainless steel results in "amounts released below known allergy-triggering thresholds". To best reduce dietary nickel, it's advisable to reduce intake of foods that are high in nickel.

Yes, our cookware does include aluminum in its core. These layers of aluminum are used to spread heat evenly and efficiently along the bottom and sides of our fully clad cookware. However, because these layers are fully sandwiched between protective layers of stainless steel, the food you're cooking will not be exposed to any aluminum.

We recommend hand washing for all of our cookware as some dishwashing detergent are highly corrosive and can damage the cookware over time.

over 40 years of american manufacturing

Running a quality-obsessed factory here in the USA is hard.

Why have we kept at it?

The

Product

By making these pans right here, we get full control over all the details and processes. If something isn’t up to our standards, we can improve it. We’re continually refining our manufacturing, ensuring that every pan is reliably high quality.

The

People

We’re a small team, a good portion of which has worked here for decades. These colleagues are our friends and neighbors, and our factory relies on their expertise, knowledge, and hard work to keep producing great products year after year.

3 generations

family-owned & operated

Making and selling cookware has been the Henn family business for decades. While our product has evolved over the years, our mission has not:

Make a great product, sell it at a fair price, and pay good wages to the American workers who build it. Our aim is to craft tools that help people fall in love with cooking at home.

our history of cookware