Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Factory seconds products are not eligible for return or refund.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@heritagesteel.us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heritagesteel.us and send your item to:

Heritage Steel
157 Airport Road
Clarksville, TN 37042 USA

Shipping

To return your product, you should mail your product to:

Heritage Steel
157 Airport Road
Clarksville, TN 37042 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Frequently Asked Questions

Yes! We use no chemical coatings of any kind, so our cookware is made without PFAS, PFOA, PTFE (Teflon), ceramic silanes, lead, cadmium, or any other crazy thing people are making cookware with these days.

No funny business here, just high quality cladded steel.

Yes! All of our cookware uses an outer layer of stainless steel that is magnetic, making it induction compatible.

Yes, our cookware is safe to use with metal utensils since we don't use any type of coating that can get scratched off. However that doesn't mean our pans are completely scratch-proof. When using metal utensils, be sure not to use anything that's especially sharp, and don't use a lot of pressure.

For everyday cooking, we recommend using wooden or silicone utensils. But for situations where metal utensils are especially useful, go ahead and use them!

We've been helping our customers maintain their cookware for over 40 years.

If any of your cookware doesn't look quite right straight out of the box, let us know! We will happily repair or replace your item at no cost to you.

If any part of your cookware ends up breaking or behaving in an unexpected way during normal cooking, just fill out a simple claim and we'll review it. As long as you're not doing anything crazy with your cookware, we'll repair or replace any pieces that have issues.

All of our cookware (including our lids) is made at our factory in Clarksville, TN. We source input materials from the US and abroad.

While we try to source from the US whenever we can, some of the specialty materials we use in our cookware aren't readily available to purchase in the US. We source our cladded steel from South Korea.

We'll always do our best to be open and transparent about our sourcing and manufacturing practices. If you have any questions, let us know!

Yes, our cookware does include nickel in its stainless steel cooking surface. Nickel is an important element in the alloy to help make the steel more corrosion resistant and durable.

For those who may be concerned about increasing dietary nickel as a result of using stainless steel cookware, there is very little need to worry. A recent study found that cooking with stainless steel results in "amounts released below known allergy-triggering thresholds". To best reduce dietary nickel, it's advisable to reduce intake of foods that are high in nickel.

Yes, our cookware does include aluminum in its core. These layers of aluminum are used to spread heat evenly and efficiently along the bottom and sides of our fully clad cookware. However, because these layers are fully sandwiched between protective layers of stainless steel, the food you're cooking will not be exposed to any aluminum.

over 40 years of american manufacturing

Running a quality-obsessed factory here in the USA is hard.

Why have we kept at it?


The

Product

By making these pans right here, we get full control over all the details and processes. If something isn’t up to our standards, we can improve it. We’re continually refining our manufacturing, ensuring that every pan is reliably high quality.

The

People

We’re a small team, a good portion of which has worked here for decades. These colleagues are our friends and neighbors, and our factory relies on their expertise, knowledge, and hard work to keep producing great products year after year.


3 generations

family-owned & operated

Making and selling cookware has been the Henn family business for decades. While our product has evolved over the years, our mission has not:

Make a great product, sell it at a fair price, and pay good wages to the American workers who build it. Our aim is to craft tools that help people fall in love with cooking at home.

our history of cookware